This paper centers on the full structure design of firms providing complex services, like health, which include the production flow, its management, and flows components. This work proposes a full design solution, improving on...
This paper presents a proposal for Chile's health system innovation structure based on a formal service design approach, including management and process architecture definition. Such structure defines how to allocate innovation...
This study sought to analyse whether brand trust and technology readiness influence the willingness to use (WTU) autonomous vehicles (AVs) in Brazil. A survey was applied with potential consumers, and the results, based on 213...